Customer Reviews

What Our Customers Say

For more than 20 years, Sunset Crystals has been helping jewellery makers, artists and craft enthusiasts across Australia. Here are some of the lovely messages our customers have shared with us.

★★★★★
Thank you for your email...and newsletter..my earring findings were just what I was looking for.. thank you...warm regards.

~ Jenny, Richmond Hill, VIC

★★★★★
My order arrived today. I'm so happy. Thank you again for your prompt service. It's so nice to receive an order so quickly.

~ Marisa, Kinross, WA

★★★★★
My order arrived today, and I just had to reply to convey how impressed I am with your customer service. I especially loved the little star sparkles and "thank you" label. Thank you for getting my order out so quickly. I really do appreciate it.

~ Lucy, Munster, WA

★★★★★
Thank you, thank you for my parcel.
I'm very happy with everything & so happy that it arrived so quickly.

~ Marisa, Kinross, WA

★★★★★
Thanks for the lovingly and beautifully presented items. 5 stars. May this year bring good fortune for sunset crystals and your family, I had a pleasurable experience + hope to shop again in the future.

~ Georgia, Port Adelaide, SA

★★★★★
I just wanted to send you a thank you for the beautiful items I received in my order last week. I have purchased the silver and gold plated hook rounded ear wires from you previously, so there were no surprises as to the excellent quality and price of these. The Czech seed beads exceeded my expectations! The photos, although good, do not show how beautiful these beads really are. The hummingbird blue is stunning! The other surprise was how lovely the toggle clasps and Swarovski rhinestones are. Thank you for a wonderful selection.

~ Lisa, Kincumber, NSW

★★★★★
I wanted to drop you a line to thank you for the beautiful packaging of my recent order. I appreciate the fast delivery and the care taken to wrap my package as well as the inclusion of some little sparkly items.

~ Jodie, Campbell, ACT

★★★★★
Paula at Sunset Crystals is a delight to deal with. She moves mountains to source whatever product I've sought, no matter how rare or difficult the ask.

~Franco, Robin Hill, NSW

★★★★★
It is amazing how well your beads work with what I make. I just choose by instinct when I buy and so often they are just what I need to finish a project, so thank you for having an online shop that I can access, and thank you for your wonderful service. I truly am grateful that you are there.

~ Lindley, WA

★★★★★
I am a regular customer of Sunsetcrystals and I couldn’t be happier with the excellent customer service. Paula always responds promptly to emails and goes out of her way to help with any request or inquiry that I may have. The quality of all items that I’ve purchased is excellent. Parcels are packaged well and always arrive very quickly. Thank you Paula.

~ Claudia, Narrawallee, NSW

★★★★★
Thank you for all that you do and the wonderful range of so many jewellery possibilities you offer.

~ Leonie, Busselton, WA

★★★★★
Your Eurosonic jewellery cleaner is wonderful.  My engagement ring (now 53 years old) is sparkling as if it was purchased yesterday.

~ Judi, Huntly, VIC

★★★★★
I just wanted to send a message to let you know how much I appreciated the very quick service and delivery of my order. The order was only placed on Sunday night and I was hoping it would be delivered before my daughter's birthday which is tomorrow (22 Sept), I was so pleasantly surprised when it arrived on Tuesday.

~ Simone, Marmion, WA

★★★★★
Great company, and great customer service! I ordered some faceted beads for a Suncatcher, and the variety and quality of products was great, along with very affordable prices. I was also able to contact someone and resolve a minor issue with my order very quickly and easily.

~ Ezra, Collaroy Plateau, NSW

★★★★★
I want to say thank you for the recent order I received today. Thank you so much for always being quick to post my orders. I'm sure I'll be ordering again soon. I always ordered from you many years ago and since starting up with making my crystal suncatchers again and my daughter is selling them in her shop I've started up again.

~ Marian, North Batemans Bay, NSW

★★★★★
Love the 28ga wire - Received my delivery on time. Great quality and is great to knit with.

~ Noelene, Exeter, TAS

★★★★★
Wow, it’s been 6 weeks and I have no black marks on my wrist or neck. Jewelry Shield is meant to be for people with allergies but mine was too much acid in my body that leaves black from sterling silver and on my second gold wedding ring because they disappear not from wear but from my body acid. You really need to try Jewelry Shield, it’s worth the money AAAA++++++

~ Kym, Rosetta, TAS

★★★★★
Hiya! I just received my parcel after ordering only yesterday! I’m so impressed! And thank you so much. I’m in the early stages of venturing into making and getting ready to sell. I’ll be a returning customer!

~ Kaye, Spearwood, WA

★★★★★
Fantastic service, great range of tools and supplies for beading and sending and receiving products is really quick and easy. Thanks.

~ Sandra, Koondoola, WA

★★★★★
Hi, I just wanted to send an email and let you know how happy I am with your service! I’ve purchased 4 separate orders in the last week or 2 and all express orders have come within 1-2 business days. For someone who’s extremely impatient, this is so fantastic! I’ll be continuing to purchase your quality products. Thank you for running such a smooth, affordable and fabulous jewellery supply store! With love,

~ Mahkaela, Morley, WA

★★★★★
Thank you so much for your prompt packing and dispatching of the G-S Hypo Cement for Jewelry Glue for me. It is a credit to your company that you can expedite orders so fast. I will certainly use you when I require beading materials in future.
Best wishes to your staff for a happy and trouble-free Christmas.

~ Jean, Baldivis, WA

★★★★★
I received my order today, thank you. Faster than lightning service. I am very impressed! Ordered 2 days ago. Cheers,

~ Merren, Mccrae, VIC

★★★★★
Hi Paula, Just wanted to say thankyou for the beautiful products sent. They arrived beautifully packaged, very quickly (across the country), and stunning quality. Thankyou once again - perfect for horrible covid lockdown.

~ Debbie, Glenorie, NSW

★★★★★
Good afternoon Paula! Oh, thank you so much for my parcel. You know, I opened up the parcel, you have beautifully wrapped my order, and the snow flakes/crystals that fell out was stunning. THANK YOU SO MUCH! Have a beautiful, wonderful, joyful day, and weekend!!!

~ Petra, Mount Morgan, QLD

★★★★★
Awesome, amazing parcel from you today, as usual, you never disappoint! Thank you so much for speed and accuracy.

~ Sunny, Banora Point, NSW

★★★★★
Just received my order and it only took 2 days to get it to me in Victoria, I'm so thrilled with your service, thank you so much, I will definitely be using you in the future.

~ Kylie, Mount Eliza, VIC

★★★★★
I just wanted to thank you both for amazing products you have speedily sent to my door. I have already negotiated production. You have my loyal custom.

~ Nathan, Mountain Creek, QLD

★★★★★
Hi Paula....what an absolute gem of a lady are you, forgive the pun. I did not expect you to replace a packet of the wire snowflakes for beading, but you have, at your expense. Just a beautiful lady and a beautiful gesture...May God bless your sox and more for your generosity and a massive thank you....your emails were so lovely, but this is the icing. If I need anything else in this area, I shall definitely be coming through you.

~ Shirl, Horsham, VIC

★★★★★
Thanks Paula. You have a wonderful website and business and it is a real pleasure doing business with you.
P. S. The video of how to make a suncatcher was absolutely brilliant.

~ David, Port Macquarie, NSW

★★★★★
I just wanted to say thank you for the beading supplies you sent to me recently. I loved the filigree charms, the crystal spheres and drops, they are a gift for my son's girlfriend who loves beading and making suncatchers. I was really pleased with the buttered toffee and grenadier round vintage lucite beads, they are a beautiful shape and quite unusual. Thank you for the speedy delivery and careful packaging

~ Lisa, Kincumber, NSW

★★★★★
Hi Paula, thank you for the discount offer..it was much appreciated. Can you please also tell Sofi I said thank you to her for getting me back into making some sun catchers. I have not made any for so long, but watching her video has given me the spark to make some! Many thanks, Leonie. x

~ Leonie, Busselton, WA

★★★★★
Hi Paula, The best service EVER, the Renaissance Wax was just delivered. Less than 24 hours after my request. Thanks for making an idea into reality. And the best part, it was local. Thank You 

~ Dave, Wanneroo, WA

★★★★★
Hi, just want to say thank you for your wonderful service. I am new to making jewellery, wire wrapping and beading and I have found your website really user friendly. Your parcels always come well wrapped and love the cute sparkle additions that fall on my floor :) nice touch.

~ Kerrie, Carisbrook, VIC

★★★★★
Paula.. Thats Exactly why i dont go anywhere else.. Love your Beautiful Crafty Things Been a very Happy Customer for quite a few years now.. And Everything is always perfect..

~ Melissa, Melton, VIC

★★★★★
Dear Paula, Just wanted to thank you for such a great service! My order arrived this morning and I’m thrilled with the way your whole business is run. All the communications along the way up to and including the safe delivery of these great products today. As my first experience of shopping online, it couldn’t have gone better! It was excellent. Thank you very much indeed to you and anyone else involved in dealing with my order.

~ Mandy, Heathridge, WA

★★★★★
I just wanted to pass on my thanks for your prompt postage and great packaging of my recent order. This was purchased as a gift for my birthday on Friday. So I was so pleased it arrived in such good time. My sister wrapped the unopened parcel for me. It was a lovely surprise to find you had put some glitter in the parcel as well. Thanks!

~ Evelyn, Baranduda, VIC

★★★★★
Simply love shopping at Sunset Crystals. Having been doing so for over 10 years now on and off and have never been disappointed.

~ Michelle, Yarrawonga, VIC

★★★★★
I want to thank you for your continuous excellent customer service. You always go above and beyond and you have to be the fasting shipping in Australia. So a very big thank you.

~ Hayley, Canning Vale, WA

★★★★★
Thank you Paula for getting back to me so quick. Love your website, so elegant and simple to use. I love how you actually explain what certain items are used for or how to utilise products, very handy for those of us new to it all

~ Lisa, Craiglie, QLD

★★★★★
Thank you to sunset crystals for continually being quick, efficient and amazing with my orders. Your crystals are of amazing quality and your service is always fast. Katie xxoo

~ Katie, Halls Head, WA

★★★★★
Hey lovely Paula, I received my order today, the blues especially are as beautiful as the pics were. Once again am very happy.. Thankyou as always. Xox

~ Sharon, Penrith South, NSW

★★★★★
Thank you so much Paula!! Second time ordering from your store and I am loving it. Great range of resin supplies and so so much more. Thank you again! Have a wonderful day

~ Cody, Cooma, NSW

★★★★★
Just a quick note to say thank you for the excellent service provided. All goods were delivered today and I was really delighted with the quality of the items ordered. Everything was beautifully packaged.

~ Marinella, Peter Carnley Anglican Community School, Wellard, WA

★★★★★
YAY!! Thank you Paula!!! This arrived today and it will be perfect for what I need. Can’t wait to get stuck into it all tomorrow! Thanks for offering such terrific products here in Australia, and for the excellent service as well! Best wishes, and thanks again,

~ Virginia, Werington Downs, NSW

★★★★★
Dear Paula, I greatly appreciate the great all round customer service. Most notably, the more than reasonable checkout cost & very prompt postage. One would think that such a handy multi-purpose brush would be a staple item of the big hardware stores inventory. Many thanks & all the best!

~ Michael, Romsey, VIC

★★★★★
Hi Paula, Just wanted to thank you for your speedy service of our order this week. The new letter stamps are such a beautiful quality! I was in awe when I opened them. It's always a pleasure dealing with Sunset Crystals. I am always recommending you to others if people ask as nothing is ever too much and you always go above and beyond in every request. Thank you!

~ Stacey, Macedon, VIC

★★★★★
I just wanted to say thanks for your fabulous service. Orders usually take a week to get here from WA - but yours arrived via express post in 2 days. I really appreciate the effort and excellent service. Also I love the great range of products you have. You have been saved into my favourite web sites!

~ Leanne, Wagga Wagga, NSW

★★★★★
Hi Paula, I have received my Kumihimo kit order and was so excited to start my first project. Thank you for your prompt service. I was really impressed with the care you took with the packaging.

~ Gwen, Quinns Rock, WA

★★★★★
Hi Paula... my parcel has arrived already !! many thanks...I particularly love the vintage blue lucite beads, and swarovski beads just speak for themselves! Beautiful! Thank you ! x

~ Leonie, Busselton, WA

★★★★★
Can't recommend this business enough. Fantastic customer service. I purchased some silicone last week. It was extremely well packaged, the inner box was sealed but the contents had leaked. No fault of their own but just a faulty item. I sent a message after business hours on Friday afternoon and was surprised to hear back within the hour! Very friendly replies and a replacement to be sent out this past Monday. I can't wait for the replacement to arrive, to start playing with it!
Thank You so much. I was a first time customer and will definitely be buying again!

~ Ria, Dernancourt, SA

★★★★★
I have no idea how the parcel got here so fast!! Arrived before 8.00 am this morning....thank you so much!! Best wishes, Leonie.

~ Leonie, Busselton, WA

★★★★★
Paula, you have an outstanding business here! I have never dealt with anyone who has been as courteous, professional, caring and accommodating as you have been. You're efforts go above and beyond every time. Thank you

~ Ray, Quinns Rock, WA

★★★★★
Paula, Just wanted to say thanks for the very prompt processing of my order. It must be the fastest I have ever received online items – terrific I can start making my suncatchers now!

~ Joyce, Rockingham, WA

★★★★★
Dear Paula,
I have just received my first parcel, faster than I thought it would be, thank you. Everything is so beautifully packed & the crystals are gorgeous. At the top of your invoice I noticed the question, ‘how did you hear about us’. Well, I had been given a suncatcher for Christmas & thought I would like to have a go at making one. None of the beads I had were right so I looked on the net. Nothing nice until I came across your website. Wow, an Aladdin’s cave. There is nothing to compare with the crystals you have & I looked at lots I can tell you.

~ Liz, Wellington Point, QLD

★★★★★
The alphabet punching stamps arrived today and I just wanted to tell you how pleased I was with your service and the set. You were fantastic to deal with, responded to emails promptly, goods arrived very fast and in excellent condition. You made the whole transaction very pleasant. I can’t wait till I can order something from you again!

~ Bridget, Sydney, NSW

★★★★★
Just wanted to say Thank you so much for another order I placed with you. The service and quick postage is great, keep up the great work.
Regards from a very satisfied customer.

~ Sue, Safety Bay, WA

★★★★★
Just letting you know that my parcel arrived safely today. From one side of Australia to the other!!!!, in record time. Thank you so much for your GREAT customer service.

~ Sally, Apollo Bay, VIC

★★★★★
I love my beads that I ordered and received so quickly. Thank you for your wonderful range and realistic prices. Being new to beading, I have looked at hundreds of different sites, and can honestly say that I think that yours is the best and I visit it often. I love it!!
I highly recommended SunsetCrystals to all beaders out there.

~ Cathie, Orbost, VIC

★★★★★
Hi Paula, I just wanted to let you know that my parcel arrived today and it's the quickest post I've EVER had from WA - thank you so much! Shopping with you has been an absolute pleasure from start to finish with a fantastic web site to navigate, fantastic prices, super cheap postage costs, top quality findings, great packaging, mega quick delivery and of course SUPERB service - I really am thrilled to bits! Many Thanks again.

~ Kylie , Broken Hill, NSW

★★★★★
Oh my goodness - your products are fantastic!! I can't wait to get in and make something!! Thanks for the superb service - couldn't believe they got here so quickly!

~ Alison, Hall, ACT

★★★★★
Hello I wanted to say I love your site and really appreciated the latest newsletter with the suncatcher instructions.

~ Leeanne, Queensland

★★★★★
Hi Paula, I saw the rhinestones last night - the large gold ones are beautiful! Perfect match! Just wanted to say thanks again for your impeccable service. Its very refreshing to deal with people who are efficient :)

~ Rachael, Perth, Western Australia

★★★★★
Thankyou so much for your amazing efficiency! I am so impressed that I will happily recommend your website to my fellow beaders!

~ Karen, Dunlop, ACT

★★★★★
Hi Paula, I was very happy with my beautiful vintage beads so I decided they needed some quality findings to show them off!

~ Karen, ACT

★★★★★
Hi Paula, Today the Parcel arrived. The stones are gorgeous !!!!!!!! They are here and the projects will go on now, when the new costumes are done we will send you some pictures for the gallery. Thank you for the extra stones that we can see the other colours. Thanks again for this great business and your big support !!!!! We will stay in contact and we sure will buy again in your shop !!!!!

~ Andy, Germany

★★★★★
Just wanted to let you know that your latest email is great work. And the info provided for selling jewellery is priceless. Keep up the good work.

~ Maria, Australia

★★★★★
Hi Again! I just wanted to say that is a fantastic newsletter and very timely. I have been thinking about avenues for selling online apart from ebay and some of those you mentioned I have not even heard of.

~ Leeanne, Queensland

★★★★★
Hi there Paula, Just to let you know the box of goodies arrived - I am SO PLEASED. But yes, I just wanted to thank you. So nicely presented too. Thanks - I still love your beads - they are unique. Best regards,

~ Tania, New Zealand

★★★★★
Gee I Loved your info on where you can sell your craft online. I make handbags and embroider and bead them and I'm just wondering where to sell them. It was so very helpful. Thanks!

~ Sandra ~ Casula, NSW

★★★★★
Hi Paula, Just wanted to let you know that I have just received my order and how thrilled I am with the beads. They look wonderful and I will have fun making different things with them. Once again thank you and I wish you a Merry Christmas.

~ Anne, Oxley, Queensland

★★★★★
I can't tell you how happy I was with my first order. It was so perfectly packaged, just as I imagined and obviously sent with the highest degree of professionalism I think I have seen in a long time and I have been collecting vintage crystal and beads for over 20 years.

~ Maria, California, USA