FAQ

About Sunset Crystals

Who is Sunset Crystals?

Sunset Crystals is an Australian-owned, owner-operated online store established in 2003. We specialise in jewellery-making supplies, beads, findings, tools, kits, metal-stamping supplies and suncatcher components. You can learn more on our About Us page.

Is the Sunset Crystals website secure?

Yes. Our website uses secure, encrypted checkout technology, and payments are processed through recognised payment providers. We take reasonable steps to safeguard the personal information we hold. Please see our Privacy Policy and Security Policy for more information.

Do you have a retail store or offer local collection?

No. Sunset Crystals is an online-only store and does not have a retail storefront or customer collection facility. All orders are dispatched through Australia Post.

Can I place an order by telephone?

No. Orders and payments must be completed securely through our website. We cannot accept card details or process payments by telephone.

Why don’t you have a telephone number listed?

As a small online business, we provide customer support by email so that order details and enquiries can be recorded accurately and followed up efficiently. Please use our contact form or email admin@sunsetcrystals.com.au.

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Ordering and Payment

What payment methods do you accept?

Payment options available at checkout include:

• Visa
• Mastercard
• PayPal
• Afterpay
• Zip Pay
• Direct bank deposit

Available payment options may depend on your order and eligibility with the payment provider.

What currency are your prices displayed in?

All prices are displayed in Australian dollars (AUD).

Do your prices include GST?

Yes. All displayed prices include GST where applicable.

Are products shown on the website available for immediate shipment?

Products shown as in stock are normally available for dispatch. Very occasionally, a stock discrepancy may occur. If we cannot supply an item from your order, we will contact you promptly and offer a suitable alternative or a refund for the unavailable item.

Why can I only add a certain quantity to my cart?

The cart will only allow you to purchase the quantity currently available. If you need more than the quantity shown, please contact us and we can let you know whether more stock is expected.

I have forgotten my password. What should I do?

Use the password recovery option on the account login page and enter the email address linked to your account. You will receive instructions to reset your password. If you check out as a guest, your order history, favourites and wishlists may not be saved to an account.

Do you offer wholesale pricing?

No. Sunset Crystals is a retail store and does not offer wholesale pricing.

Do you have a printed catalogue?

No. Our range changes regularly, so the website is our most current catalogue of available products.

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Shipping and Delivery

How much will shipping cost?

Shipping is calculated automatically in your cart and at checkout according to the items ordered, parcel weight, delivery service and destination. Enter your postcode in the cart to view the available options before completing your purchase. See our Shipping page for further information.

Which shipping services are available?

Eligible Australian orders may be offered untracked letter delivery, tracked parcel delivery and Australia Post Express Post. The services available will depend on the size and weight of your order. We recommend tracked parcel delivery for valuable or time-sensitive orders.

When will my order be dispatched?

Most orders are dispatched within one to two business days after payment has been confirmed. Dispatch may take a little longer during sales, Christmas, Easter and public-holiday periods.

When will my order arrive?

Delivery time depends on your location and the Australia Post service selected. Tracked parcel and Express Post orders include tracking. Untracked letter delivery does not include tracking and may take longer. Australia Post delivery estimates are a guide and are not guaranteed.

Do you ship internationally?

We ship to selected international destinations. Add your items to the cart and enter your country and postcode to see whether a delivery option is available. Shipping to the United States is currently unavailable.

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Returns and Order Problems

What is your returns policy?

For most items, we accept change of mind returns within 30 days of delivery, provided the item is unused, unopened where applicable, in its original packaging and in resaleable condition. Return postage for change of mind returns is the responsibility of the customer, and some exclusions apply.

If an item is faulty, damaged, missing or supplied incorrectly, please contact us promptly with your order details and, where relevant, clear photographs. We will assess the issue and provide an appropriate remedy. Your rights under Australian Consumer Law are not affected. Please see our full Returns Policy for complete details.

What should I do if there is a problem with my order?

Please use our contact form or email admin@sunsetcrystals.com.au with your order number and a description of the issue. Photographs are helpful for damaged, faulty or incorrectly supplied products. We will work with you to resolve the matter as quickly as possible.

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Customer Support and Product Information

What are your business hours?

Our online store is open for browsing and ordering 24 hours a day. Customer enquiries and orders are attended to during business hours, Monday to Friday, Perth time (AWST), excluding public holidays.

I sent an email but haven’t received a reply. What should I do?

Please check your junk or spam folder and make sure your email address was entered correctly. Adding admin@sunsetcrystals.com.au to your safe-senders list can help ensure that order updates and replies reach your inbox. If you still have not received a response, please submit a new enquiry through our contact form.

Why does my product have a California Proposition 65 warning?

California Proposition 65 requires warnings on certain products that may expose consumers to chemicals listed by the State of California. These warnings can appear on tools and other products sold internationally, even where potential exposure is low. Proposition 65 is a Californian requirement and is separate from Australian product regulations. More information is available at www.p65warnings.ca.gov.