What is your Returns/Exchanges Policy
Returns/exchanges are not accepted on incorrect choice of product. Please choose your items carefully.
Claims for defective or missing merchandise must be made within 7 days from receipt of the goods. No claims will be accepted thereafter. A photo of the damaged item must be provided via email with your request. When returning your item, please wrap the box with plastic or paper.
You have 10 days from receipt of goods, to return the item in the original packaging & condition, with a copy of the invoice.
We recommend you post it back to us via insured/registered mail, as we hold no responsibility should your parcel be lost in transit.
We do not credit for shipping charges either way, unless the return is due to an error on our behalf.
- No returns on Sale, Clearance items or Factory Seconds.
- No returns/exchanges accepted on Vintage Beads. Due to the rarity and age of these items, they may contain minor defects.
- We will not accept Earring Findings/Components for return or exchange due to Health Regulations.
- No returns/exchanges on Beading & Jewellery Making Books